Date: August 11, 2025

To: Customers using CA Business Intelligence for Clarity

From: Clarity Product Team

Subject: End of Life Announcement for CA Business Intelligence for Clarity

Broadcom is continually working to improve our software and services to best meet the needs of our customers. To focus our development efforts to help our customer base achieve their strategic business initiatives, we are investing our resources in new technology & software and will be discontinuing support for the CA Business Intelligence for Clarity or commonly known as Clarity Advanced Reporting powered by Jaspersoft.

In accordance with the Broadcom Software Maintenance Policy Handbook, please consider this letter your written notification of the End of Life for CA Business Intelligence. This offering will no longer be enhanced, maintenance & technical support will be discontinued, and the SaaS version of this offering will no longer be accessible effective September 30, 2026.

Clarity SaaS customers

• For Clarity SaaS customers, CA Business Intelligence for Clarity (e.g., Advanced Reporting powered by Jaspersoft) will be removed as part of the production 16.4.3 upgrade scheduled for September 11, 2026.

Clarity on-premises customers

• Clarity on-premises customers, having installed CA Business Intelligence (e.g., Advanced Reporting powered by Jaspersoft) prior to September 30, 2026, can continue to contact Broadcom Support (Level 1) after September 30, 2026, for basic administration, configuration, usage, and trouble-shooting of CA Business Intelligence on an "as is" basis if installed in conjunction with a currently supported Clarity version. 
• If a workaround cannot be determined, the customer understands that their problem will be deemed "irresolvable." 
• Extended Support contracts are not specifically available for CA Business Intelligence (e.g., Advanced Reporting powered by Jaspersoft). Customers do NOT need to make any specific request to receive this Level 1 Support after September 30, 2026.

Finally, with the release of Clarity 16.5.0 (November 9, 2026), please be aware of the following conditions:

• Jaspersoft-based reporting will no longer be available via Reports & Jobs. 
• The Advanced Reporting console will no longer be available to run the following:
• Jaspersoft Studio Reports
• Ad hoc Views/Reports
• Dashboards
• Domains
• Classic Object Actions that call Jaspersoft-based reports will no longer function.
• Modern UX Channels that point to Jaspersoft-based reports will no longer function.

Adopt Clarity 16.3.3 Reporting

Broadcom understands that customers continue to have a need to generate comprehensive reports showcasing key performance indicators across investments, such as budget allocation, progress, and team resource allocations. As a result, in Clarity 16.3.3, we have introduced a native Reporting Workspace designed to streamline the creation, management, and customization of reports within a user-friendly, no-code/low-code environment for your organization. 

At this time, we encourage you to transition to Clarity 16.3.3 as soon as possible, so you can take full advantage of the reporting features and enhancements this release has to offer. This particular transition provides an opportunity to evaluate your report inventory and prioritize those reports that must be migrated. To properly set expectations, Broadcom will not be providing tools or an automated solution to migrate your existing reports to Clarity’s native solution. 

Documentation for Clarity’s Reporting Workspace and how to create reporting content for your organization can be found in Techdocs

You will also have free access to Clarity 16.3.3: Reporting Fundamentals course from Broadcom Academy. This course is tentatively expected to release on September 1, 2025 and will cover foundational concepts to help you get started with the Reporting Workspace.

The Interactive Learning Center will also include simulations that will help you get hands-on-experience with tasks such as Creating Reports, Creating Data Providers, Working with Widgets and more. This site will be continuously updated to ensure you can successfully leverage the Reporting Workspace.

Your Broadcom account team can also arrange demonstrations of Clarity’s native Reporting Workspace to help facilitate your transition. In addition, qualified local Broadcom Partners are able to assist in any or all parts of the migration to the new native Clarity reporting solution.

If you have any questions regarding the support schedule, please contact Broadcom Technical Support at Broadcom Support Online. Our Technical Support Lifecycle Policy is also available at this site.

Your success is very important to us, and we look forward to continuing our successful partnership with you.

Thank you,

Clarity Product Team