April 8, 2025

To:          Customers of CA Service Management

From:     CA Service Management Product Team

Subject: Deprecation Announcement for CABI JasperReports for CA Service Management

Broadcom is continually working to improve our software and services to best meet the needs of our customers. Per the Broadcom Support Policies, please consider this email your written notification for deprecation of CABI JasperReports for CA Service Management.

This means:

• We shall be discontinuing the package distribution, maintenance, and technical support for CABI JasperReports for CA Service Management effective August 1, 2026.
• With the release of CA Service Management 17.4 RU4, we are are offerring an enhanced and modernized capability of REST APIs to meet reporting needs. This capability enables customers to develop their own reports and integrate with any Business Intelligence tools of choice through the REST APIs available starting 17.4 RU4.

This will allow our development organization to more effectively focus its resources and add value across the CA Service Management solution.

FAQ on “Deprecation Announcement for CABI Jaspersoft for CA Service Management”

• Which version of Jaspersoft will be supported with CA Service Management until the EOS date of August 1st, 2026?
  Jaspersoft 9.0 will be the supported version until the announced EOS date (subject to its support and maintenance by TIBCO). 
  Any security hotfixes delivered on 9.0 before the EOS date will be considered forcertification, at the discretion of Broadcom
  Decision to certify any patch/hotfix will be taken based on the criticality and exploitability of vulnerabilities (zero day, highly vulnerable etc.) being addressed by TIBCO. Minor version releases for JasperReports 9.0 consisting of enhancements and released before the EOS date will not be considered for certification.

• What changes will come into effect from August 1st, 2026?
  Broadcom will discontinue the package distribution, maintenance and technical support for CABI JasperReports for CA Service Management effective August 1st, 2026.  ISOs of JasperServer and JasperStudio will not be available for download. These ISOs are currently part of the CA Service Management bill of materials available for download via the Broadcom Support Portal. 

• After the EOS date, what will be customer's “Rights to Use” for TIBCO Jaspersoft already distributed, installed and integrated with CA Service Desk Manager?
  Existing customers who already have Jasperoft downloaded from CA Service Management’s bill of materials, installed and integrated with CA Service Management can continue to use it without any additional license cost.
  Disclaimer - Customers will be using the capability in an unsupported way and will not receive any support from Broadcom should they encounter any issues.

• Will the JDBC Driver continue to be maintained during and after the EOS date?

The JDBC Driver (which helps in establishing connection between SDM Data Access Layer and Jaspersoft Studio and Server) is bundled with the CA Service Management Installer DVD. Broadcom will maintain and support the JDBC driver until the EOS date. Effective August 1st 2026, the JDBC driver will not be actively maintained. We do not take any responsibility if the driver ceases to work with a newer version (hotfix, minor, major) of Jaspersoft. As per Broadcom Support policies, any issues on the driver reported after EOS date will fall outside the scope of Broadcom support

• Will the current JDBC driver and associated files be removed automatically by any future upgrade/patch?
  No, the driver will not be automatically removed by a future upgrade/patch. However, Effective August 1st 2026, the JDBC driver will not be actively maintained. We do not take any responsibility if the driver ceases to work with a newer version (hotfix, minor, major) of Jaspersoft should customers choose to continue using it after August 1st 2026.

• Will there be any migration service/tool provided by Broadcom to migrate reports from existing Jaspersoft integration to REST API based integration with a BI tool?
  We do not plan to provide any tool/utility for a direct migration of existing reports. The existing reports (except OOTB reports) will need to be rewritten in this new approach.

• Will Insights and the Launch Point of Jaspersoft from Service Desk Manager be maintained?
  Insights and the SDM launch point for Jaspersoft will not be maintained and supported effective August 1st, 2026.
  Existing customers who have their own licensed version of Jaspersoft 9.x can use the Jaspersoft capabilities leveraging the existing driver. However, its important to note - This approach comes with a disclaimer that any issue identified in the driver and/or in Jaspersoft related features in Service Management will fall outside the scope of Broadcom support effective August 1st 2026.

• Does Broadcom have plans to provide a replacement i.e. a native Reporting capability in CA Service Management?
  For roadmap related updates, we recommend attending our bi-monthly Office Hour sessions where we regularly present various planned and under consideration product initiatives.

• Will Broadcom certify or support any other BI tool?

We do not plan to do any tool-specific certification in the future. Rest APIs have been developed with the intent of providing customers with the flexibility to integrate with any BI tool of their choice.
To provide any guidance to customers/partners on writing integration using the Reporting APIs, we are considering undertaking the following activities:
1. Testing the Reporting REST APIs against some of the popular BI tools such as Microsoft
Power BI, Grafana etc.
2. Coming up with KBs, documentation, webinars on “How-To Guides for Reporting REST APIs”
Disclaimer: The points mentioned above are subject to change or withdrawal by Broadcom at any time without notice. The development, release and timing of items described in 1 and 2 above remain at Broadcom’s sole discretion.

• Does the new Reporting REST API provide any UI to access from CA Service Desk Manager?
  There is no UI available in SDM for accessing REST APIs as of now. However, a Swagger UI for ease of accessing and using the Rest APIs is provided with 17.4 RU4.

• What type of Reports are supported by the Reporting Rest APIs?
  The REST API has endpoints to access/design OOTB reports, Ad-Hoc/Custom reports, ITIL reports. Generating reports with apis. The current reporting APIs do not support or expose endpoints for Aggregated Reports. Hence out-of-the-box Aggregated reports will also not be available.

For information on CA Service Management, please visit the CA Service Management pages at Support.

Your success is very important to us, and we look forward to continuing our successful partnership with you.