Broadcom is pleased to announce enhancements being made to the Broadcom Support Portal / Case Management Search and Chatbot functionality coming between March 16 - 23, 2026. 

With the growing industry focus on artificial intelligence and the potential benefits with adopting this technology, we are excited to offer improved search functionality throughout your online support experience. Benefits will include:

• Elevate the intelligence and responsiveness of external chatbots and search by migrating to next-generation AI services for question, answer and agentic AI workflows.
• Align customer chat and search result experience by leveraging the same platform, driving increased self-help and reducing customer requirements to open cases.

Please note of the following dates when our various support systems will be migrated:

• Broadcom Chatbot Search - Now Live
• Broadcom Support Portal Search - Now Live
• Broadcom Case Management Search - Monday March 23

We trust these enhancements will improve your online support experience and look forward to further evolving this technology to meet your growing business needs.

Broadcom Support