The Broadcom ERP system will be undergoing maintenance between March 28 7pm  PST - April 1 7pm PST which will have the following impacts to our downstream support systems:

• Any new customer accounts created during the maintenance period will not flow down to our support systems. 
• Customers attempting to register in the Support Portal using a new site ID generated during the maintenance period will receive an error stating their site ID is invalid. 
• Customers will not be able to manage products associated with new site IDs generated during the maintenance period (download software, generate license keys, create cases). 
• Once the maintenance period is complete, customers will be able to register in the Support Portal and manage their products. 

IMPORTANT: The Broadcom Support Portal will remain available and fully functional during this maintenance period. Additionally, pre-existing site IDs and their associated products will not be impacted during this time. 

If you have any questions or require assistance during this period, please contact Broadcom Customer Care. 

We apologize for any inconvenience this may cause and appreciate your patience while we work to improve our systems.

Broadcom Support