Date:   November 2018
To:          CA Spool™ Customers
From:     The CA Technologies CA Spool Product Team
Subject:  Introducing an Incremental Release - CA Spool 14.0

On behalf of CA Technologies, we appreciate your business and the opportunity to provide you with high-quality, innovative software and services.  As part of our ongoing commitment to customer success, we regularly release updated versions of our products. Today, we are pleased to announce the formulation of an Incremental Release for CA Spool 14.0.

An Incremental Release is a customer-interactive delivery model where new product features are developed and released using the Agile development methodology. CA’s development teams work closely with customers to create product features for rapid implementation. Rather than the previous method of waiting for a list of features to be completed in a large batch before making a new product release available, we are working with customers to release new features incrementally, as we complete them.  CA will support incremental releases in accordance with CA’s Incremental Release Program - Support Policy and Terms.

This incremental release is available to all licensed customers, and is generally available. If you have any questions contact the CA Spool Product Manager (Ed Blazejewski, [email protected], 609-583-9372).

When a new version of the product is deemed necessary by product management, because of needed infrastructure changes for example, the release transitions to a “complete” release.  All of the new features and maintenance introduced in the increments will be rolled into the ‘complete’ release which is supported under CA’s standard support policy.  The “Complete” release receives product maintenance as defined by the Mainframe Fix Strategy. No new features will be introduced to the “Complete” release.

For detailed information concerning this release, current support information, and the latest technical bulletins, please visit the CA Spool product page, https://support.ca.com/us/product-information/ca-spool.html on the CA Support portal and  DocOps.ca.com.

You can download your copy of CA Spool 14.0 online at https://support.ca.com/ where you can also utilize CA’s case management system. To install your product, follow the installation procedures for your product at DocOps.ca.com.  If you have any questions or require assistance, contact CA Customer Care online at http://www.ca.com/us/customer-care.aspx.

Should you need any assistance in understanding these new features, or implementing this latest release, our CA Services experts can help.  For more information about CA Services and how you can leverage our expertise, please visit www.ca.com/services. To connect, learn, and share with other customers, join and participate in our CA Spool CA Community at https://communities.ca.com/.

For a list of Education courses recommended by role, please visit the CA Learning Paths and select the desired product. We update courses based on functional impact as well as high-demand; therefore, courses created from previous releases may apply to the current release.

To review CA Support lifecycle policies, please review the CA Support Policy and Terms located at: https://support.ca.com/. 

Thank you for your business. We look forward to working with you.