Date: August 2014
To: CA NSM Job Management Option Customers
From: The CA NSM Job Management Option Product Team
Subject: End of Life Announcement for CA NSM Job Management Option

CA Technologies is continually working to improve our software and services to best meet the needs of our customers. In order to focus our development efforts and to help our customer base achieve their strategic business initiatives, we are investing our resources in new technology and software and will be dropping support on CA NSM Job Management Option. In accordance with our CA Support Policy and Terms (https://support.ca.com), please consider this letter your written notification of this End of Life. This means CA NSM Job Management Option will no longer be enhanced and that maintenance and technical support will be discontinued beginning December 31, 2015. However, CA Technologies will honor any existing contractual requirements to sustain support on this product that may exist between you and CA Technologies.

At this time, we encourage you to plan for the migration to CA Workload Automation AE (AutoSys Edition) or CA Workload Automation DE (dSeries Edition) as soon as possible.

For additional information on CA Workload Automation AE or CA Workload Automation DE, please visit the CA Workload Automation pages at CA Support Online (https://support.ca.com).

As CA Technologies would like to help make your migration to CA Workload Automation AE or CA Workload Automation DE as straightforward and successful as possible, we are offering the following:

• A no-charge software upgrade from CA NSM Job Management Option to CA Workload Automation AE or CA Workload Automation DE for any customer with an active maintenance contract.
  
  
• A no-charge evaluation of your current CA NSM Job Management Option environment to determine whether CA Workload Automation AE or CA Workload Automation DE is the best fit.
  
  
• Documentation to help prepare you for your migration to CA Workload Automation AE or CA Workload Automation DE can be viewed at CA Support Online (https://support.ca.com).
  
  
• CA Services is available to provide consulting services for any or all parts of the upgrade, including analysis of the current system, preparation for the upgrade, testing, and performing the migration itself. Please visit www.ca.com/services.
  
  
• Qualified local CA Workload Automation Partners are also able to assist in any or all parts of the upgrade, including analysis of the current system, preparation for the upgrade, testing, and performing the upgrade itself. For more information and a list of partners in your area please contact your local CA Channel Partner Group office, www3.ca.com/partners.
  
  
• CA Technologies is committed to providing superior support to our customers using our technology solutions. CA Extended Support, one of the CA Technologies support offerings, is designed to extend support for CA Technologies software product versions or releases that have reached their End of Life Date. CA Extended Support may be available for a defined period not to exceed 6 months from the End of Life Date. Please visit our website, CA Support Online (https://support.ca.com), for more information.

If you have any questions regarding the support schedule, please contact CA NSM Job Management Option CA Support at CA Support Online (https://support.ca.com), your local CA Technologies Account Manager, Customer Success Manager or CA Customer Care online at http://www.ca.com/us/customer-care.aspx where you can submit an online request using the Customer Care web form: https://communities.ca.com/web/guest/customercare. You can also call CA Customer Care at +1-800-225-5224 in North America or see http://www.ca.com/phone for the local number in your country.

Your success is very important to us, and we look forward to continuing our successful partnership with you.