CA Service Desk Manager Solutions & Patches
CA SERVICE MANAGEMENT
6396
16 July 2026
22 May 2020
Note: In keeping with the recently updated Defect Resolution Policy, patches prior to the latest available cumulative/roll-up are no longer available for download.
For additional information please review the Community webcast.
| Name | Type | Size | Date Released | Description | Prerequisites |
| Windows | |||||
| 17.4 | |||||
| 99112801 | CAZ | 297 MB | 07/15/2026 | Cumulative Hotfix for JRS 9.0.0 | R17.4 RU2 |
| 99112676 | CAZ | 275 MB | 03/24/2026 | Cumulative Hotfix for JRS 9.0.0 | R17.4 RU2 |
| 99112550 | CAZ | 275 MB | 01/27/2026 | Cumulative Hotfix for JRS 9.0.0 | R17.4 RU2 |
| 99112563 | ZIP | 4423 MB | 11/03/2025 | WIN-CASM 17.4.5.0 ROLLUP PATCH (REQUIRES 17.4 and above) | R17.4 GA |
| 99112519 | CAZ | 274 MB | 08/29/2024 | Cumulative Hotfix for JRS 9.0.0 | R17.4 RU2 |
| 99112469 | CAZ | 11 MB | 05/28/2025 | Maileater Fails To Create Description With HTML Content-174RU4 | R17.4 RU4 |
| 99112426 | CAZ | 217 MB | 04/11/2025 | JRS 9.0.0 Cumulative Hotfix-174RU4 | R17.4 RU4 |
| 99112421 | ZIP | 4720 MB | 04/08/2025 | WIN-CASM 17.4.4.0 ROLLUP PATCH (REQUIRES 17.4 and above) | R17.4 GA |
| 99112270 | ZIP | 4455 MB | 10/21/2024 | WIN-CASM 17.4.3.0 ROLLUP PATCH (REQUIRES 17.4 and above) | R17.4 GA |
| 99112250 | CAZ | 196 MB | 09/16/2024 | Cumulative Hotfix for JRS 9.0.0 | R17.4 RU2 |
| 99112220 | CAZ | 1 MB | 08/08/2024 | Personalized Response In Manual Notify & Scratchpad | T5UG562 |
| 99112211 | CAZ | 13 MB | 08/08/2024 | Activity log entries not showing in HTML format | R17.4 RU2 |
| 99112210 | CAZ | 13 MB | 08/08/2024 | xFlow\BUI Activity log entries not showing in HTML format | R17.4 RU2 |
| 99112092 | ZIP | 4240 MB | 04/26/2024 | WIN-CASM 17.4.2.0 ROLLUP PATCH (REQUIRES 17.4 and above) | R17.4 |
| 99111949 | ZIP | 3700 MB | 11/09/2023 | WIN-CASM 17.4.1.0 ROLLUP PATCH (REQUIRES 17.4 and above) | R17.4 |
| 99111862 | CAZ | 30 MB | 08/22/2023 | After applying 17.4 GA domsrvr memory growth is observed | R17.4 GA |
| 17.3 | |||||
| 99111887 | ZIP | 4110 MB | 09/27/2023 | WIN-CASM 17.3.0.23 ROLLUP PATCH (REQUIRES 17.3 and above) | R17.3 |
| 99111860 | CAZ | 30 MB | 08/22/2023 | After applying 17.3 RU22 domsrvr memory growth is observed | R17.3 RU22 |
| 99111769 | CAZ | 33 KB | 05/18/2023 | Employee users are not able to upload attachments in SDM | R17.3 RU22 |
| 99111761 | ZIP | 4110 MB | 05/02/2023 | WIN-CASM 17.3.0.22 ROLLUP PATCH (REQUIRES 17.3 and above) | R17.3 |
| 99111658 | ZIP | 3825 MB | 12/21/2022 | WIN-CASM 17.3.0.19 ROLLUP PATCH (REQUIRES 17.3 and above) | R17.3 |
| 99111618 | ZIP | 3571 MB | 11/09/2022 | WIN-CASM 17.3.0.18 ROLLUP PATCH (REQUIRES 17.3 and above) | R17.3 |
| 99111587 | ZIP | 3657 MB | 09/15/2022 | WIN-CASM 17.3.0.17 ROLLUP PATCH (REQUIRES 17.3 and above) | R17.3 |
| 99111553 | ZIP | 3440 MB | 07/27/2022 | WIN-CASM 17.3.0.16 ROLLUP PATCH (REQUIRES 17.3 and above) | R17.3 |
| 99111522 | ZIP | 3096 MB | 06/16/2022 | WIN-CASM 17.3.0.15 ROLLUP PATCH (REQUIRES 17.3 and above) | R17.3 |
| 99111510 | ZIP | 41 MB | 05/24/2022 | Cumulative Hotfix for JSS 7.9.0 | R17.3 RU14 |
| 99111465 | ZIP | 10 MB | 04/12/2022 | Cumulative Hotfix for CA Business Intelligence Jasper Report Server R7.9 | R17.3 RU10 |
| 99111388 | ZIP | 2 MB | 02/09/2022 | Hotfix for CA Business Intelligence Jaspersoft Server R7.9 | R17.3 RU10 |
| 99111335 | ZIP | 2 MB | 01/06/2021 | Hotfix for JSSPro7.5.0 Cumulative | R17.3 RU6 |
| 99111260 | CAZ | 7 MB | 10/25/2021 | WIN-SDM EEM SDK 12.6.3.0 | R17.3 |
| 17.2 | |||||
| 99111466 | ZIP | 10 MB | 04/12/2022 | Cumulative Hotfix for CA Business Intelligence Jasper Report Server R7.9 | R17.2 RU17 |
| 99111389 | ZIP | 2 MB | 02/09/2022 | Hotfix for CA Business Intelligence Jaspersoft Server R7.9 | R17.2 RU17 |
| 99111377 | CAZ | 1719 MB | 02/07/2022 | WIN-CASM 17.2.0.18 ROLLUP PATCH (REQUIRES 17.2 and above) | R17.2 |
| 99111336 | ZIP | 2 MB | 01/07/2021 | Hotfix for JSSPro7.5.0 Cumulative | R17.2 RU14 |
| 99111312 | CAZ | 29 MB | 12/23/2021 | SDM - Log4j2 upgrade fix (Windows) | R17.2 RU17 |
| 99111254 | CAZ | 1693 MB | 10/25/2021 | WIN-CASM 17.2.0.17 ROLLUP PATCH (REQUIRES 17.2 and above) | R17.2 |
| 99111186 | CAZ | 1700 MB | 08/03/2021 | WIN-CASM 17.2.0.16 ROLLUP PATCH (REQUIRES 17.2 and above) | R17.2 |
| 99111132 | CAZ | 1699 MB | 06/17/2021 | WIN-CASM 17.2.0.15 ROLLUP PATCH (REQUIRES 17.2 and above) | R17.2 |
| 99111097 | CAZ | 1692 MB | 05/06/2021 | WIN-CASM 17.2.0.14 ROLLUP PATCH (REQUIRES 17.2 and above) | R17.2 |
| 99111046 | CAZ | 1692 MB | 03/17/2021 | WIN-CASM 17.2.0.13 ROLLUP PATCH (REQUIRES 17.2 and above) | R17.2 |
| 99111010 | CAZ | 1692 MB | 02/03/2020 | WIN-CASM 17.2.0.12 ROLLUP PATCH (REQUIRES 17.2 and above) | R17.2 |
| SO15915 | CAZ | 1688 MB | 12/22/2020 | WIN-CASM 17.2.0.11 ROLLUP PATCH (REQUIRES 17.2 and above) | R17.2 |
| SO15300 | CAZ | 1679 MB | 10/29/2020 | WIN-CASM 17.2.0.10 ROLLUP PATCH (REQUIRES 17.2 and above) | R17.2 |
| SO14581 | CAZ | 1674 MB | 08/25/2020 | WIN-CASM 17.2.0.9 ROLLUP PATCH (REQUIRES 17.2 and above) | R17.2 |
| SO13221 | CAZ | 1610 MB | 05/21/2020 | WIN-CASM 17.2.0.8 ROLLUP PATCH (REQUIRES 17.2 and above) | R17.2 |
| SO12423 | CAZ | 1607 MB | 03/23/2020 | WIN-CASM 17.2.0.7 ROLLUP PATCH (REQUIRES 17.2 and above) | R17.2 |
| SO11838 | CAZ | 1603 MB | 02/04/2020 | WIN-CASM 17.2.0.6 ROLLUP PATCH (REQUIRES 17.2 and above) | R17.2 |
| SO11469 | CAZ | 954 MB | 01/13/2020 | WIN-CASM 17.2.0.5 ROLLUP PATCH (REQUIRES 17.2 and above) | R17.2 |
| SO10785 | CAZ | 2082 MB | 11/14/19 | WIN-CASM 17.2.0.4 ROLLUP PATCH (REQUIRES 17.2 and above) | R17.2 |
| SO10192 | CAZ | 954 MB | 09/30/19 | WIN-CASM 17.2.0.3 ROLLUP PATCH (REQUIRES 17.2 and above) | R17.2 |
| SO09557 | CAZ | 954 MB | 08/16/19 | WIN-CASM 17.2.0.2 ROLLUP PATCH (REQUIRES 17.2 and above) | R17.2 |
| SO08849 | CAZ | 914 MB | 06/17/19 | WIN-CASM 17.2.0.1 ROLLUP PATCH (REQUIRES 17.2) | R17.2 |
| 17.1 | |||||
| SO14935 | CAZ | 796 MB | 09/28/2020 | WIN-CASM 17.1.0.11 ROLLUP PATCH (REQUIRES 17.1 and above) | R17.1 |
| SO13784 | CAZ | 796 MB | 06/30/2020 | WIN-CASM 17.1.0.10 ROLLUP PATCH (REQUIRES 17.1 and above) | R17.1 |
| SO12420 | CAZ | 796 MB | 03/23/2020 | WIN-CASM 17.1.0.9 ROLLUP PATCH (REQUIRES 17.1 and above) | R17.1 |
| SO11835 | CAZ | 796 MB | 02/04/2020 | WIN-CASM 17.1.0.8 ROLLUP PATCH (REQUIRES 17.1 and above) | R17.1 |
| SO11471 | CAZ | 777 MB | 01/13/2020 | WIN-CASM 17.1.0.7 ROLLUP PATCH (REQUIRES 17.1 and above) | R17.1 |
| SO10768 | CAZ | 1698 MB | 11/14/19 | WIN-CASM 17.1.0.6 ROLLUP PATCH (REQUIRES 17.1 and above) | R17.1 |
| SO10189 | CAZ | 954 MB | 09/30/19 | WIN-CASM 17.1.0.5 ROLLUP PATCH (REQUIRES 17.1 and above) | R17.1 |
| SO09689 | CAZ | 954 MB | 08/26/19 | WIN-CASM 17.1.0.4 ROLLUP PATCH (REQUIRES 17.1 and above) | R17.1 |
| SO08836 | CAZ | 954 MB | 06/17/19 | WIN-CASM 17.1.0.3 ROLLUP PATCH (REQUIRES 17.1 and above) | R17.1 |
| SO06653 | CAZ | 972.1 MB | 12/17/18 | WIN-CASM 17.1.0.2 ROLLUP PATCH (REQUIRES 17.1.0.1) | SO03787 |
| SO06055 | CAZ | 7.0 MB | 10/30/18 | WIN-SURVEY VULNERABILITY FIX-CHINESE | SO03787 |
| SO06054 | CAZ | 7.0 MB | 10/30/18 | WIN-SURVEY VULNERABILITY FIX-PORTUGUESE | SO03787 |
| SO06053 | CAZ | 7.0 MB | 10/30/18 | WIN-SURVEY VULNERABILITY FIX -JAPANESE | SO03787 |
| SO06052 | CAZ | 7.0 MB | 10/30/18 | WIN-SURVEY VULNERABILITY FIX -ITALIAN | SO03787 |
| SO06051 | CAZ | 7.0 MB | 10/30/18 | WIN-SURVEY VULNERABILITY FIX -FRENCH | SO03787 |
| SO06039 | CAZ | 7.0 MB | 10/30/18 | WIN-SURVEY VULNERABILITY FIX- FRENCH CANADIAN | SO03787 |
| SO06038 | CAZ | 7.0 MB | 10/30/18 | WIN-SURVEY VULNERABILITY FIX-SPANISH | SO03787 |
| SO06037 | CAZ | 7.0 MB | 10/30/18 | WIN-SURVEY VULNERABILITY FIX -GERMAN | SO03787 |
| SO06036 | CAZ | 7.0 MB | 10/30/18 | WIN-SURVEY VULNERABILITY FIX -ENGLISH | SO03787 |
| SO05289 | CAZ | 11.0 MB | 09/11/18 | WIN-MAILEATER COMBO FIX | None |
| SO03787 | CAZ | 771.0 MB | 06/04/18 | WIN-CASM 17.1.0.1 ROLLUP PATCH (REQUIRES 17.1) | None |
| SUN | |||||
| 17.2 | |||||
| SO08850 | tar | 767 MB | 06/17/19 | SUN-CASM 17.2.0.1 ROLLUP PATCH (REQUIRES 17.2) | R17.2 |
| 17.1 | |||||
| CAZ tar |
537 MB | 09/28/2020 | SUN-CASM 17.1.0.11 ROLLUP PATCH (REQUIRES 17.1 and above) | R17.1 | |
| CAZ tar |
414 MB | 06/30/2020 | SUN-CASM 17.1.0.10 ROLLUP PATCH (REQUIRES 17.1 and above) | R17.1 | |
| CAZ tar |
414 MB | 03/23/2020 | SUN-CASM 17.1.0.9 ROLLUP PATCH (REQUIRES 17.1 and above) | R17.1 | |
| SO11837 | CAZ tar |
512 MB | 02/04/2020 | SUN-CASM 17.1.0.8 ROLLUP PATCH (REQUIRES 17.1 and above) | R17.1 |
| SO11502 | CAZ tar |
499 MB | 01/13/2020 | SUN-CASM 17.1.0.7 ROLLUP PATCH (REQUIRES 17.1 and above) | R17.1 |
| SO10770 | CAZ tar |
957 MB | 11/14/19 | SUN-CASM 17.1.0.6 ROLLUP PATCH (REQUIRES 17.1 and above) | R17.1 |
| SO10191 | CAZ tar |
954 MB | 09/30/19 | SUN-CASM 17.1.0.5 ROLLUP PATCH (REQUIRES 17.1 and above) | R17.1 |
| SO09741 | CAZ tar |
823 MB | 08/26/19 | SUN-CASM 17.1.0.4 ROLLUP PATCH (REQUIRES 17.1 and above) | R17.1 |
| SO08838 | tar | 806 MB | 06/17/19 | SUN-CASM 17.1.0.3 ROLLUP PATCH (REQUIRES 17.1 and above) | R17.1 |
| SO06655 | tar.Z | 619.5 MB | 12/17/18 | SUN-CASM 17.1.0.2 ROLLUP PATCH (REQUIRES 17.1.0.1) | SO03780 |
| SO03780 | CAZ tar.Z |
512.0 MB 703.0 MB |
06/04/18 | SUN-CASM 17.1.0.1 ROLLUP PATCH (REQUIRES 17.1) | None |
| Linux | |||||
| 17.4 | |||||
| 99112563 | tar.gz | 5336 MB | 11/03/2025 | LNX-CASM 17.4.5.0 ROLLUP PATCH (REQUIRES 17.4 and above) | R17.4 GA |
| 99112470 | tar.Z | 12 MB | 05/28/2025 | LNX-Maileater Fails To Create Description With HTML Content-174RU4 | R17.4 RU4 |
| 99112421 | tar.gz | 4623 MB | 04/08/2025 | LNX-CASM 17.4.4.0 ROLLUP PATCH (REQUIRES 17.4 and above) | R17.4 GA |
| 99112270 | tar.gz | 3757 MB | 10/21/2024 | LNX-CASM 17.4.3.0 ROLLUP PATCH (REQUIRES 17.4 and above) | R17.4 GA |
| 99112268 | tar.Z | 70 KB | 10/21/2024 | LNX-Apply PTF fix for SUSE 15.6 Version | To Apply 17.4 GA |
| 99112221 | tar.Z | 1 MB | 08/08/2024 | Personalized Response In Manual Notify & Scratchpad | T5UG563 |
| 99112212 | tar.Z | 16 MB | 08/08/2024 | Activity log entries not showing in HTML format | R17.4 RU2 |
| 99112092 | tar.gz | 2910 MB | 04/26/2024 | LNX-CASM 17.4.2.0 ROLLUP PATCH (REQUIRES 17.4 and above) | R17.4 |
| 99111949 | ZIP | 2250 MB | 11/09/2023 | LNX-CASM 17.4.1.0 ROLLUP PATCH (REQUIRES 17.4 and above) | R17.4 |
| 99111863 | tar | 119 MB | 08/22/2023 | After applying 17.4 GA domsrvr memory growth is observed | R17.4 GA |
| 17.3 | |||||
| 99111887 | tar | 2400 MB | 09/27/2023 | LNX-CASM 17.3.0.23 ROLLUP PATCH (REQUIRES 17.3 and above) | R17.3 |
| 99111861 | tar | 119 MB | 08/22/2023 | After applying 17.3 RU22 domsrvr memory growth is observed | R17.3 RU22 |
| 99111770 | CAZ tar | 33 KB | 05/18/2023 | Employee users are not able to upload attachments in SDM | R17.3 RU22 |
| 99111761 | ZIP | 2400 MB | 05/02/2023 | LNX-CASM 17.3.0.22 ROLLUP PATCH (REQUIRES 17.3 and above) | R17.3 |
| 99111658 | ZIP | 2573 MB | 12/21/2022 | LNX-CASM 17.3.0.19 ROLLUP PATCH (REQUIRES 17.3 and above) | R17.3 |
| 99111618 | ZIP | 2436 MB | 11/09/2022 | LNX-CASM 17.3.0.18 ROLLUP PATCH (REQUIRES 17.3 and above) | R17.3 |
| 99111587 | ZIP | 2499 MB | 09/15/2022 | LNX-CASM 17.3.0.17 ROLLUP PATCH (REQUIRES 17.3 and above) | R17.3 |
| 99111554 | tar | 2325 MB | 07/27/2022 | LNX-CASM 17.3.0.16 ROLLUP PATCH (REQUIRES 17.3 and above) | R17.3 |
| 99111523 | tar | 2288 MB | 06/16/2022 | LNX-CASM 17.3.0.15 ROLLUP PATCH (REQUIRES 17.3 and above) | R17.3 |
| 99111261 | tar.Z | 6 MB | 10/25/2021 | LNX-SDM EEM SDK 12.6.3.0 | R17.3 |
| 17.2 | |||||
| 99111378 | CAZ tar |
1078 MB | 02/07/2022 | LNX-CASM 17.2.0.18 ROLLUP PATCH (REQUIRES 17.2 and above) | R17.2 |
| 99111313 | CAZ tar |
29 MB | 12/23/2021 | SDM - Log4j2 upgrade fix (Linux) | R17.2 RU17 |
| 99111255 | CAZ tar |
1125 MB | 10/25/2021 | LNX-CASM 17.2.0.17 ROLLUP PATCH (REQUIRES 17.2 and above) | R17.2 |
| 99111187 | CAZ tar |
1052 MB | 08/03/2021 | LNX-CASM 17.2.0.16 ROLLUP PATCH (REQUIRES 17.2 and above) | R17.2 |
| 99111133 | CAZ tar |
1052 MB | 06/17/2021 | LNX-CASM 17.2.0.15 ROLLUP PATCH (REQUIRES 17.2 and above) | R17.2 |
| 99111098 | CAZ tar |
1039 MB | 05/06/2021 | LNX-CASM 17.2.0.14 ROLLUP PATCH (REQUIRES 17.2 and above) | R17.2 |
| 99111047 | CAZ tar |
1039 MB | 03/17/2021 | LNX-CASM 17.2.0.13 ROLLUP PATCH (REQUIRES 17.2 and above) | R17.2 |
| 99111013 | CAZ tar |
1038 MB | 02/03/2020 | LNX-CASM 17.2.0.12 ROLLUP PATCH (REQUIRES 17.2 and above) | R17.2 |
| SO15916 | CAZ tar |
1033 MB | 12/22/2020 | LNX-CASM 17.2.0.11 ROLLUP PATCH (REQUIRES 17.2 and above) | R17.2 |
| SO15301 | CAZ tar |
1028 MB | 10/29/2020 | LNX-CASM 17.2.0.10 ROLLUP PATCH (REQUIRES 17.2 and above) | R17.2 |
| SO14582 | CAZ tar |
1026 MB | 08/25/2020 | LNX-CASM 17.2.0.9 ROLLUP PATCH (REQUIRES 17.2 and above) | R17.2 |
| SO13222 | CAZ tar |
949 MB | 05/21/2020 | LNX-CASM 17.2.0.8 ROLLUP PATCH (REQUIRES 17.2 and above) | R17.2 |
| CAZ tar |
949 MB | 03/23/2020 | LNX-CASM 17.2.0.7 ROLLUP PATCH (REQUIRES 17.2 and above) | R17.2 | |
| SO11839 | CAZ tar |
949 MB | 02/04/2020 | LNX-CASM 17.2.0.6 ROLLUP PATCH (REQUIRES 17.2 and above) | R17.2 |
| SO11470 | CAZ tar |
924 MB | 01/13/2020 | LNX-CASM 17.2.0.5 ROLLUP PATCH (REQUIRES 17.2 and above) | R17.2 |
| SO10786 | CAZ tar |
1337 MB | 11/14/19 | LNX-CASM 17.2.0.4 ROLLUP PATCH (REQUIRES 17.2 and above) | R17.2 |
| SO10193 | CAZ tar |
954 MB | 09/30/19 | LNX-CASM 17.2.0.3 ROLLUP PATCH (REQUIRES 17.2 and above) | R17.2 |
| SO09558 | CAZ tar |
954 MB | 08/16/19 | LNX-CASM 17.2.0.2 ROLLUP PATCH (REQUIRES 17.2 and above) | R17.2 |
| SO08851 | tar | 620 MB | 06/17/19 | LNX-CASM 17.1.0.2 ROLLUP PATCH (REQUIRES 17.1.0.1) | R17.2 |
| 17.1 | |||||
| CAZ tar |
461 MB | 09/28/2020 | LNX-CASM 17.1.0.11 ROLLUP PATCH (REQUIRES 17.1 and above) | R17.1 | |
| CAZ tar |
686 MB | 06/30/2020 | LNX-CASM 17.1.0.10 ROLLUP PATCH (REQUIRES 17.1 and above) | R17.1 | |
| CAZ tar |
686 MB | 03/23/2020 | LNX-CASM 17.1.0.9 ROLLUP PATCH (REQUIRES 17.1 and above) | R17.1 | |
| SO11836 | CAZ tar |
556 MB | 02/04/2020 | LNX-CASM 17.1.0.8 ROLLUP PATCH (REQUIRES 17.1 and above) | R17.1 |
| SO11472 | CAZ tar |
556 MB | 01/13/2020 | LNX-CASM 17.1.0.7 ROLLUP PATCH (REQUIRES 17.1 and above) | R17.1 |
| SO10834 | CAZ tar |
990 MB | 11/14/19 | LNX-CASM 17.1.0.6 ROLLUP PATCH (REQUIRES 17.1 and above) | R17.1 |
| SO10190 | CAZ tar |
954 MB | 09/30/19 | LNX-CASM 17.1.0.5 ROLLUP PATCH (REQUIRES 17.1 and above) | R17.1 |
| SO09690 | CAZ | 843 MB | 08/26/19 | LNX-CASM 17.1.0.4 ROLLUP PATCH (REQUIRES 17.1 and above) | R17.1 |
| SO08839 | tar | 840 MB | 06/17/19 | LNX-CASM 17.1.0.3 ROLLUP PATCH (REQUIRES 17.1 and above) | R17.1 |
| SO06654 | tar.Z | 605.3 MB | 12/17/18 | LNX-CASM 17.1.0.2 ROLLUP PATCH (REQUIRES 17.1.0.1) | SO03781 |
| SO03781 | CAZ tar.Z |
563.0 MB 775.0 MB |
06/04/18 | LNX-CASM 17.1.0.1 ROLLUP PATCH (REQUIRES 17.1) | None |