Date: December 19, 2016
To: CA Identity Suite, CA Identity Manager, CA Identity Governance, CA Identity Portal Customers
From: The CA Identity Suite Product Team
Subject: CA Identity Suite 12.6.x End Of Service (EOS) outlook notification

CA Technologies is continually working to improve our software and services to best meet the needs of our customers. With the recent availability of the CA Identity Suite 14.1 and in order to continue to focus our efforts to help our customers achieve their strategic business initiatives we are announcing a gradual schedule for End Of Service (EOS) for the CA Identity Suite 12.6.x. This announcement includes the following products:

1. CA Identity Manager 12.6.x
2. CA Identity Governance 12.6.x
3. CA Identity Portal 1.6.x.

The 12.6.x product family was released over multiple service packs across multiple years. This announcement provides an outlook for the EOS plans for all service packs. The plan takes into account the different release dates of each service pack and ensures there is at least 3 years mainstream support window for each release. The plan also tries to manage the notification window such that older service packs will have 12 months EOS notification window, while more recent service packs will have extended notification window of 18 months or more.

For each release, once the End of Support date is reached customers can contract with CA for Extended Support for another 12 months. Extended Support will be discontinued at the end of this 12 months period. Specific terms of Extended Support contracts are available from CA Support.

CA Identity Manager 12.6.x End Of Service

The table below describes the planned schedule for the End of Service for the CA Identity Manager 12.6.x service pack releases. The planned schedule is as follows:

CA Identity Governance 12.6.x End Of Service

The table below describes the planned schedule for the End of Service for the CA Identity Governance 12.6.x service pack releases. The planned schedule is as follows:

CA Identity Portal 1.6.x End Of Service

The table below describes the planned schedule for the End of Service for the CA Identity Portal 1.6.x releases. The planned schedule is as follows:

Upgrade/Migration Paths

At this time, we encourage you to plan for your migration. Below are the software upgrade options that are or will be available for customers with an active maintenance agreement. Please note customers with CA Identity Suite license have the option to deploy the product using the recently released virtual appliance ⁽²⁾.

The upgrade paths include:

Notes:

1. CA Identity Suite 14.1 General Availability was announced in July 2017.
2. Requires license for CA Identity Suite.

Available Upgrade Services

CA would like to help make your upgrade as straightforward and successful as possible. To assist you, we are offering:

• CA Services is available to provide consulting services for any or all parts of the upgrade process. Upgrade offerings range from architect advisory services to complete, turnkey upgrades. For CA Services, please call 800-225-5224 (North America) or +1 303-262-8300 (International).
• CA Extended Support is designed to extend support for CA products and releases that have been officially discontinued or reached their End of Service Date. Please visit our website, CA Support Online (https://support.ca.com/), for more information.

Please also visit our Services & Support web site and read more about these offers: http://www.ca.com/us/services-support.html?intcmp=headernav

If you have any questions regarding the support schedule, please contact CA Support at CA Support Online (https://support.ca.com/), your local CA Account Manager, Customer Success Manager or CA Customer Care online at http://www.ca.com/us/customer-care.aspx where you can submit an online request using the Customer Care web form: https://support.ca.com/irj/portal/anonymous/customercare. You can also call CA Customer Care at +1-800-225-5224 in North America or see http://www.ca.com/phone for the local number in your country.

The CA Identity Suite Customer Feedback Survey

The latest NPS customer survey is now open for CA Identity Suite customers. Your feedback is key in helping us understand how to further improve the overall experience and value you receive from your investment with CA. If you would like to complete this short survey, please go here:

https://survey.medallia.com/?product-communities&product=CA%20Identity%20Manager

Your success is important to us, and we look forward to continuing our successful partnership with you.