Date: June 30, 2016
To: CA Service Management Customers
From: The CA Technologies CA Service Management Product Team
Subject: General Availability Announcement for CA Business Intelligence JasperReports Server 6.2 for CA Service Management

On behalf of CA Technologies, we appreciate your business and the opportunity to provide you with high-quality, innovative software and services.  As part of our ongoing commitment to customer success, we regularly release updated versions of our products. Today, we are pleased to announce the availability of CA Business Intelligence JasperReports Server 6.2 (CABI 6.2) for CA Service Management - CA Service Desk Manager, CA Service Catalog, and CA Asset Portfolio Management. CABI 6.2 provides default reporting capabilities for the CA Service Management solution and is powered by TIBCO Jaspersoft technology.

The key features of CABI 6.2 include:

1. Centralized Reporting, Dashboards, and Analytics 
2. Ad Hoc Reports and Dashboards
3. Role-based access control
4. Embeddable Reports and Dashboards
5. OLAP Analysis

With respect to this announcement, we would like you to take note of the following important information that will help your organization plan for the adoption of CABI 6.2 for CA Service Management.

1. CA Business Intelligence JasperReports Server 6.2 (CABI 6.2) installation media is currently available for download from the CA Service Management product download pages at CA Support Online. It can be installed with CA Service Desk Manager 14.1, CA Service Catalog 14.1 or CA Asset Portfolio Management 14.1, with the latest cumulative patch.
2. The installation media also contains out-of-the-box reports built on CABI 6.2 technology.
3. CA Business Intelligence 4.1 (SAP Business Objects) - the default reporting capability for CA Service Management solution prior to April 1, 2016 - will be supported until the earlier of December 31, 2018 or the End of Service of your associated CA product for customers who have implemented it in their environments.
4. Documentation for CABI 6.2 installation and administration with CA Service Management is available through the CA Service Management DocOps page here.
5. Access to TIBCO Jaspersoft online learning portal at no additional cost as well as new and updated CA Education courses are available to help your organization prepare for CABI 6.2 adoption. Please check the details here.
6. An FAQ document covering this topic is published as a blog in the CA Service Management Community. We recommend that you review the FAQ and add your feedback and additional questions under the comments section of the blog.
7. We plan to conduct a community webcast covering this new capability and to answer questions relating to it.

Again, we are excited about releasing this new reporting capability to CA Service Management customers.

If you have any questions or require assistance contact CA Customer Care online at http://www.ca.com/us/customer-care.aspx where you can submit an online request using the Customer Care web form: https://support.ca.com/irj/portal/anonymous/customercare. You can also call CA Customer Care at +1-800-225-5224 in North America or see http://www.ca.com/phone for the local number in your country.

Should you need any assistance in understanding these new features, or implementing this latest release, our CA Services experts can help. For more information on CA Services and how you can leverage our expertise, please visit www.ca.com/services. To connect, learn and share with other customers, join and participate in our CA Service Management Community at https://communities.ca.com/.

To review CA Support lifecycle policies, please review the CA Support Policy and Terms located at: https://support.ca.com/. 


Thank you again for your business.