New & Improved Support Portal Experience Coming Soon!

We are excited to announce several enhancements coming to your Broadcom online support experience and would like to take this opportunity to provide you with an overview of what we have planned for early 2022! 

With a renewed focus on delivering a seamless and quality customer experience, we felt it necessary to take a hard look at our tools, systems and services and seek out opportunities for improvement. Your feedback was important to make a meaningful change to your experience. We worked tirelessly with many internal Broadcom teams and other consulting groups to deliver the following enhancements coming early next year.

• Support Portal User Registration: Streamlined onboarding process that allows you to build your profile and easily add additional access where needed.
  
  

  

• Support Portal Experience: Improved user interface that provides a 360 view of your products & services with personalized dashboards (to be made available to Broadcom Software customers only).
  
  
  
  
  
  
  

• PLA Product Usage Insights: Streamlined usage reporting experience including easy access to usage reporting documentation by product, new automated collection support, reminders, and reporting insights (to be made available to Broadcom Software customers only).
  

By focusing on these key areas we’ll not only deliver an improved user experience, but also establish a stronger foundation for us to build on throughout 2022 and beyond. We look forward to partnering with you as we continue to evolve our business to meet and exceed your evolving needs.

Previous Support Portal Enhancements

June 28, 2021 Release

• Added ability for Site Administrators to Invite End-Users to Site IDs. Learn more HERE.
• PLA Usage Collection Guide Published. Learn more HERE.
• Manual PLA Usage Telemetry Carried over Quarter-Over-Quarter. Learn more HERE.
  
  

June 14, 2021 Release

• Improved product download experience for the Enterprise and Mainframe Software divisions. Learn more HERE.
• Various Portfolio License Agreement (PLA) management improvements. Learn more HERE.
  
  

June 7, 2021 Release

• Streamlined Basic User Registration workflow for new Portal Users. Learn more HERE.
• Introduction of four Multi-Factor Authentication (MFA) methods for all Enterprise Software Portal Users. Learn more HERE.
  
  

May 24, 2021 Release

• Improved Support Portal User Administration Functionality. Learn more HERE.
• Launch of Mainframe Security Advisories HERE. 
• Improved search capabilities (site ID, site name, contract number, serial number) via the My Entitlements Portal HERE.