https://ca-broadcomcsm.wolkenservicedesk.com https://ca-broadcom.wolkenservicedesk.com/login-sso
the value\",\" of the days parameter is written unchanged into the\",\" response and executed in the user's browser.\",\"\",\" (49) Unable to Receive Emails when Using Mail\",\" option in the Operation Console. All emails are not\",\" received when sending emails using Mail option for\",\" a selected alert in the Operation Console.\",\"\",\" (50) Alerts Fail to Update as Unknowledge in\",\" Spectrum. When unmanaged alarms are unacknowledged\",\" in CA SOI, the same alarms are not updated as\",\" unacknowledged in Spectrum.\",\"\",\" (51) Policy does not save the second half of the\",\" Compound Search criteria. When you create an\",\" enrichment policy that uses a Compound Search\",\" Criteria and Raw Events criteria, the policy does\",\" not save the second half of the criteria. For\",\" example, If you create an enrichment policy with\",\" Compound search criteria as matches(Summary,'ABC')\",\" and matches(Summary,'XYZ'), then only 'ABC' search\",\" criteria is saved in the policy file.\",\"\",\" (52) Alerts fail to synchronize after restarting\",\" Domain Connector services Alerts fail to\",\" synchronize after restarting Domain Connector\",\" services. This issue occurs while Domain Connector\",\" is offline, alerts are cleared from Remote Domain\",\" Manager, are not cleared from Enterprise Manager.\",\"\",\" (53) CIs Fail to Add in Service Discovery. The CIs\",\" are not added in the Service Discovery when you add\",\" a new rule to Service Discovery.\",\"\",\" (54) SOI components configuration files and memory\",\" management. By default when the custom config file\",\" is disabled in SOI components configuration files,\",\" the custom config file uses the default minimum\",\" memory and crashes the SOI components after the\",\" installation.\",\"\",\" PREINSTALL STEP : NO\",\"\",\" POSTINSTALL STEP : NO\",\"\",\" USE APPLYPTF TOOL : NO\",\"\",\" USE APPLYPTF-64BIT : NO\",\"\",\" MASTER IMAGE PATCH : NO\",\"\",\" PREREQS: None\",\"\",\" MPREREQS: None\",\"\",\" COREQS: None\",\"\",\" MCOREQS: None\",\"\",\" SUPERSEDED: SO07936_____________\",\" SO07439_____________ SO07205_____________\",\" SO06789_____________ SO06441_____________\",\" SO05887_____________ SO05073_____________\",\" SO04711_____________ SO04025_____________\",\"\",\"HYPER: NO\",\"\",\"DISTRIBUTION CODE: A (A=Available, I=Internal)\",\"\",\"PROBLEM RESOLUTION: Follow the instructions below:\",\"This fix Supersedes the following :\",\"SO07936 SO07439 SO07205 SO06789 SO06441 SO05887 SO05073 SO04711 SO04025\",\"\",\"=====================================================================\",\"\",\"Applicable Install Types\",\"------------------------\",\"\",\"This PTF must be applied to the following:\",\"\",\"\",\" * CA Service Operations Insight Manager\",\" * CA Service Operations Insight UI Server\",\" * CA SOI Connector-Only System (If applicable)\",\" These are systems with Catalyst 2.5 connectors running\",\" in CA SOI Integration Services. The patch is not\",\" applicable to CA Catalyst 3.x containers or connectors.\",\"\",\"=====================================================================\",\"\",\"Installation Instructions\",\"\",\" This section describes the installation instructions for the dec\",\"pack patch.\",\"\",\"Install Patch\",\"1. This fix requires CA Service Operations Insight 4.2.\",\"a. If CA SOI is installed on a cluster, apply the patch to the\",\"currently active node, then move the resources to the remaining nodes\",\"and apply the patch to each node while it is active. The patch\",\"installer stops any active CA SOI service while the patch is applied,\",\"but it recommends stopping all CA SOI services first, apply the\",\"patch, then restart services in this order:\",\"b. CA SOI Application Server (Manager) and UCF Broker\",\"c. UI server and Store Indexer\",\"Integration Services and Event Management\",\"2. Extract dec pack.exe from dec pack .zip.\",\"3. Execute dec pack.exe.\",\"4. Follow the on-screen instructions to complete the installation.\",\"5.Do not select the option to restart services, if any of the\",\"post-install steps are to be performed.\",\"\",\"\",\"\",\"Install Patch\",\"\",\"1. This fix requires CA Service Operations Insight 4.2\",\"\",\" If SOI is installed on a cluster, apply the patch to the\",\" currently active node, then move the resources to the remaining\",\" nodes and apply the patch to each node while it is active.\",\"\",\" The patch installer will stop any active SOI service while the\",\" patch is applied, but it is recommended to stop all SOI services\",\" first, apply the patch, then restart services in this order:\",\" - CA SAM Application Server (Manager) and UCF Broker\",\" - UI server and Store Indexer\",\" - Integration Services and Event Management\",\"\",\"2. Extract 'SO09444.exe' from SO09444.zip\",\"\",\"\",\"3. Execute SO09444.exe.\",\"\",\"4. Follow the on screen instructions to complete the installation.\",\" If you want to implement any of the options discussed in the\",\" post-install steps below, choose not to restart SOI services\",\" during the pre-install interview and add the options before\",\" starting the services.\",\"\",\"Post-Install Steps for Applying to an Install\",\"---------------------------------------------------------------\",\"Follow these steps:\",\"1.Close Operation Console and open again.\",\"2.Launch the Java Control Panel from Windows.\",\"3.Click the General tab.\",\"4.Click Settings, Delete Files.\",\"5.Click View, right-click CA Service Operations Insight Console, and\",\"click Delete.\",\"\",\"Note: If you have a client that is connected to multiple CA SOI\",\"servers, right-click CA Service Operations Insight and click Show\",\"JNLP File. You can then identify the server that each entry comes\",\"from.\",\"\",\"6.For EITransform Logfile Storage Issue (01085685), follow these\",\"steps on the High Availability environment:\",\"\",\"a.Copy log4j.xml from installation package to the shared drive (\\CA\\SOI\\resources).\",\"\",\"b.Create a copy of log4j.xml and rename it to log4j_IFW.xml in \\CA\\SOI\\resources.\",\"c.Rename eitransform.log to eitransform_IFW.log which is present in\",\"the log4j_IFW.xml folder.\",\"Notes:\",\"The shared drive (\\CA\\SOI\\resources) must\",\"contain log4j.xml and log4j_IFW.xml folders.\",\"Log4j.xml on the physical drive is used by SOI-Application service,\",\"UCF Broker and MQ services at the start of the processes.\",\"Log4j.xml on the shared drive is used by SOI-EventManager.\",\"log4j_IFW.xml on the shared drive is used by SOI-IntegrationServices.\",\"\",\"7.For the additional CIs functionality, follows these steps:\",\"\",\"a.Run registryloader.bat located in \\CA\\SOI\\\\tomcat\\registry/ folder.\",\"\",\"b.Restart CA SOI Manager service.\",\"\",\"\",\"---------------------------------------------------------------\",\"Patch Backout instructions\",\"---------------------------------------------------------------\",\"\",\"1. Execute \\Patches\\Uninstall_SOIPatch_SO09444\\Uninstall_SO09444.exe\",\"\",\"from the command line, or by double-clicking the file in an\",\"Explorer Window.\",\"\",\"2. Follow the on screen instructions to complete the uninstallation.\",\"\",\"3. Back out the newer files in the patch from the JAVA cache on\",\" UI client systems:\",\" - Launch the Java Control Panel from Windows.\",\" - Click the General Tab.\",\" - Perform either of the following tasks:\",\" a) Click Settings then click Delete Files.\",\" b) Click View then right-click CA Service Operations Insight\",\" Console and choose Delete.\",\" Note: If you have a client connected to multiple CA SOI\",\" servers, right-click CA Service Operations Insight and choose\",\" Show JNLP File. You can then identify the server that each\",\" entry comes from.\",\"\",\"=====================================================================\",\"\",\"\",\"\",\"\",\"PRODUCT(S) AFFECTED: NONE\",\"\",\"DOWNLOAD INFORMATION:\",\"---------------------\",\"NODE: ftp.ca.com\",\"PATH: /CAproducts/SAM/nt/GA/SO09444\",\"FILES: SO09444.E98 SO09444.zip\",\"\",\"UPDATED ROUTINES:\",\"---------------\"","TITLE":" WIN-SOI 4.2 AUG 2019 MONTHLY UPDATE KIT","TYPE":" ","UPDATEDDATETIME":"2019-08-08T07:00:00.000Z","ACTION":"APPROVED","ASSIGNED":null,"PROBLEMPDT":["SOIMGR"],"SMPFIXTP":"S,S,S,S,S,S,S,S,S,S,","SMPFIXDATA2":",,,,,,,,,,","DEFTECH":null,"CNFTECH":"SHANA16","PROBLEMNO":[" 200"," "],"PROBLEMTITLE":["SOI 4.2 AUG 2019 MONTHLY UPDATE KIT",""],"RELEASE":"4.2","SMPFIXDATA":"SO04025,SO04711,SO05073,SO05887,SO06441,SO06789,SO07205,SO07439,SO07936,T6FO017,","SUPPORT_PRODUCT_ID":null,"SUPPORT_PRODUCT":null,"apar_metadata_id":804704,"solution_apar_num":"SO09444","solution_os":"WINDOWS","ftp_url_addr":"/apars/d22/pSOIMGR/r4.2/oWINDOWS/SO09444.txt","solution_apar_status_cd":"C ","file_size":39606,"creation_time":null,"last_updated_time":null,"last_updated_by":null,"solutionDownloads":[{"filePath":"/apars/d22/pSOIMGR/r4.2/oWINDOWS/SO09444.txt","fileSize":"39606","fileName":"SO09444.txt"},{"filePath":"/CAproducts/SAM/nt/GA/SO09444/SO09444.E98","fileSize":"22661","fileName":"SO09444.E98"},{"filePath":"/CAproducts/SAM/nt/GA/SO09444/SO09444.zip","fileSize":"276869836","fileName":"SO09444.zip"}],"relatedProblems":[{"number":" 200","product":"SOIMGR","title":"SOI 4.2 AUG 2019 MONTHLY UPDATE KIT"}],"dependencies":[{"data":"SO04025","type":"SUPERSEDES"},{"data":"SO04711","type":"SUPERSEDES"},{"data":"SO05073","type":"SUPERSEDES"},{"data":"SO05887","type":"SUPERSEDES"},{"data":"SO06441","type":"SUPERSEDES"},{"data":"SO06789","type":"SUPERSEDES"},{"data":"SO07205","type":"SUPERSEDES"},{"data":"SO07439","type":"SUPERSEDES"},{"data":"SO07936","type":"SUPERSEDES"},{"data":"T6FO017","type":"SUPERSEDES"},{"data":"","type":""}],"sourceIdDetails":[],"confirmedDate":"8/8/2019","updatedDate":"8/8/2019","hyperFlag":"false","componentName":"Service Operations Insight (SOI) Manager","componentCode":"SOIMGR","solutionNumber":"25","release":"4.2","DistributionCode":"AVAILABLE","os":"WINDOWS","solutionTitle":" WIN-SOI 4.2 AUG 2019 MONTHLY UPDATE KIT","text":[" NEW ISSUE(S) FIXED IN SOI 4.2 AUGUST MONTHLY UPDATE"," KIT =====================================",""," (1)Upgrade to address security Leaks: cases.",""," ========================================= PREVIOUS"," FIXES AVAILABLE IN SOI 4.2 AUGUST 2019 MONTHLY"," UPDATE KIT"," =================================================="," ================= (1)Alert Queue Query Matching"," Wrong Data when used with CIuserAttributes."," Configurable Item (CI) value is inconsistent when"," an alerts queue criteria uses the CI User Attribute"," value.",""," (2)CA SOI vulnerability: Error Handling. Inserting"," unexpected values into the parameters (for example,"," by entering a non-numeric value in size), the"," application includes the exception detail in the"," response.",""," (3)Sensitive Cookie in HTTPS Session - Missing"," secure header. Enable the desired initialization"," parameters filter in the web.xml file.",""," (4)DSE: Certification of JAR files expired. The"," common.help-4.2.0.jar is re-certified and delivered"," to customer.",""," (5)Performance improvement required on the"," soitoolbox purge. An updated soitoolbox.exe is"," provided with various performance improvements.",""," (6)The filter function does not work correctly in"," CA SOI Console.",""," Sensitive Cookie in HTTPS Session - Missing secure"," header Enable the desired initialization parameters"," filter in the web.xml file.",""," (7)An updated soitoolbox.exe is provided with"," various performance improvements.",""," (8)Access Denied error when trying to edit the"," Error Notification Configuration page in the CA SOI"," UI. The word Alert in the administrator email"," caused the issue. Customer is advised to change the"," email ID to exclude alert and use different word,"," for example, mcreporting@company.com.",""," (9)Attribute TicketID does not update in UI.",""," (10)BAD UNSERIALIZE message floods the"," catalina.out.",""," (11)Security Leaks in test patch SO05056 has been"," corrected. Fixed the below issues in this patch. DH"," key bit length 2048 bit Secure Client-Initiated"," Renegotiation More secure cipher suites Sort cipher"," suite - stronger cipher on top.",""," (12)Logs missing after I Upgrade the IFW from 4.0"," to 4.2 has been corrected. In the SOI/log folder,"," only eventmgmt.log is created after the upgrade."," All other logs are missing.",""," (13)Corrected Missing Cookie Flag Vulnerability"," Enabled HttpOnly and Secure flags (https) for the"," ssatoken7403 cookie.",""," (14)Corrected CA SOI Catalyst Connector"," Vulnerability Issue. Deactivated TLS 1.0 and TLS"," 1.1. Support for TLS 1.2 is implemented in this"," patch.",""," (15)UIM Connector Removes & re-add alerts When CA"," UIM connector is restated, all alerts from CA SOI"," were removed and after some time the alerts were"," added again in CA SOI. This issue is fixed..",""," (16)Old Alerts Re-Sent in soi. The old alerts"," (invalid alerts) were sent to CA SOI during CA"," Spectrum connector restart. This issue is fixed..",""," (17)Issue with encryption Utility EncryptSAMCreds"," utility is failing to encrypt the passwords. Also"," its failing while changing password for SAMUser and"," it is fixed now.",""," (18)Support for Additional CI from Spectrum to CA"," SOI. Starting from this release, a new CI type Load"," Balancer is supported from Spectrum to CA SOI.",""," (19)The Universal Helpdesk integration failed to"," work after applying the SO05887 patch. This issue"," is fixed now.",""," (20)The Apache Tomcat version upgrade. The Apache"," Tomcat version is upgraded to 7.0.90 version.",""," (21)Support for Additional CIs. Support for"," Additional CIs: Firewall,Network"," Optimizer,Wireless,Wireless LAN Controller.",""," (22)EITransform Logfile Storage Issue. The"," eitransform.log file runs out of space when you"," change EITransform log file from INFO to DEBUG.",""," (23)Service Discovery Connection Fails. Service"," Discovery is restating every 10 minutes.",""," (24)Delay in Alarm Processing. The alarms are"," processed slowly and takes longer time to appear on"," CA SOI Operation Console.",""," (25)Corrected Missing Cookie Flag Vulnerability"," Enabled HttpOnly and Secure flags (https) for the"," ssatoken7403 cookie.",""," (26)Corrected CA SOI Catalyst Connector"," Vulnerability Issue. Deactivated TLS 1.0 and TLS"," 1.1. Support for TLS 1.2 is implemented in this"," patch",""," (27)SOI Core: Enhancement to Service"," Discovery:Automatically creates service"," relationships that are based on source service and"," target CI types with matching criteria.",""," (28)After update to SOI 4.2 no data in dashboard."," When a service is selected, the corresponding data"," does not appear on CA SOI Dashboard. This issue"," occurs after upgrading CA SOI to version 4.2.",""," (29)Google Map Duplicate Icons/CIs. Duplicate CIs"," appear on the Map when the browser refresh happens"," for every change in the service count.",""," (30)Alarms on UIM with state Visible=NO still"," impacting health of the CI. When an alarm is set as"," invisible in UIM, the alarm is cleared from CA SOI"," Operation Console. After connector restarts, the CI"," shows the impact but the alarm is not available on"," the same CI, which is an unexpected behavior."," (31)The status filter does not work for new"," services or updated services. Fixed the issue where"," In CA SOI Map view, the status filter does not work"," for new services or updated services.",""," (32)Support for tenant id in service discovery. The"," CI gets added to the service without connector"," projection while running Dynamic Service Discovery"," policy rule. The added CI gets deleted from the"," service after some time.",""," (33)SOI Core : Database Management And This command"," is a single script that cleans all the data."," Introduced --findDatabaseAnamolies Command in SOI"," ToolBox Utility and Introduced Database Health"," Option on CA SOI Dashboard.",""," (34)Wrong UI version in SOI Console - Help - About"," after patch SO01135. Fixed the wrong version issue"," and now user can see the right version in SOI"," Console - Help - About.",""," (35)Event Policy with time based criteria is"," getting fails to work. Fixed the issue where the"," time interval condition of event policy fails to"," execute.",""," (36)Saving Service Topology Error. An invalid alert"," message appears on the Operation Console when"," creating and saving a sub service. This issue"," occurs when the user has access only to a parent"," service.",""," (37)SOI Core : Database Management And This command"," is a single script that cleans all the data."," Introduced --findDatabaseAnamolies Command in SOI"," ToolBox Utility and Introduced Database Health"," Option on CA SOI Dashboard.",""," (38)Wrong UI version in SOI Console - Help - About"," after patch SO01135. Fixed the wrong version issue"," and now user can see the right version in SOI"," Console - Help - About.",""," (39)CA EEM Test Connection Fails The CA EEM test"," connection fails on the CA EEM Configuration page"," and Help Desk Configuration page in Administration"," tab.",""," (40) The Java SE version used in the webstarter"," file (onklick.jnlp) is obsoleted and has known weak"," points. The version Java SE 1.7.0_55 is obsoleted"," and has some known weaknesses. The minimum java"," version required for webstarter file"," (oneclick.jnlp) must be Java SE 1.8.0",""," (41) The used web server version (Apache Tomcat"," 7.0.62) is obsoleted. The Apache Tomcat version is"," needs to be upgraded to 7.0.82.",""," (42) Some of tokens like EEMSESSION, EEMSESSIONID"," etc. are not protected with HttpOnly and secure"," flag. it needs to be Enabled the HttpOnly and"," Secure flags (https) for EEMSESSION, JSESSIONID"," cookies.",""," (43) noticed that Sensitive details are exposed in"," the source codes. Sensitive details are exposed in"," the source codes when a Penetration test has been"," conducted.",""," (44) Error messages could be generated with"," additional information and stack traces. The stack"," trace of exception does appear on the Operation"," Console along with error messages when a"," Penetration test has been conducted.",""," (45) The TLS configuration is not secure. The"," server accepts the unsafe Cipher RC4, 3DES , MD5"," and Weak Diffie-Hellman-Ciphers are supported"," during the Penetration test .",""," (46) The application is vulnerable to a"," deserialization's DoS attack. This case arised as"," result of penetration test. The application is"," vulnerable to a deserialization's DoS attack. This"," attack uses the HashSet function to create an"," endless recursive graph during deserialization,"," which is very computationally expensive. This leads"," to a very high server load",""," (47) Private key in cookie. The application sends"," in the EEMSESSIONID cookie a public and a private"," key, also a username and credentials in Base64"," format. If the cookie EEMSESSIONID is decoded two"," times with Base64, then the private key is visible",""," (48) The application is vulnerable to Reflected"," Cross-Site Scripting."," https://qoffsui1.in.audi.vwg/sam/console/client-lo"," g.jsp?days=5\"> the value"," of the days parameter is written unchanged into the"," response and executed in the user's browser.",""," (49) Unable to Receive Emails when Using Mail"," option in the Operation Console. All emails are not"," received when sending emails using Mail option for"," a selected alert in the Operation Console.",""," (50) Alerts Fail to Update as Unknowledge in"," Spectrum. When unmanaged alarms are unacknowledged"," in CA SOI, the same alarms are not updated as"," unacknowledged in Spectrum.",""," (51) Policy does not save the second half of the"," Compound Search criteria. When you create an"," enrichment policy that uses a Compound Search"," Criteria and Raw Events criteria, the policy does"," not save the second half of the criteria. For"," example, If you create an enrichment policy with"," Compound search criteria as matches(Summary,'ABC')"," and matches(Summary,'XYZ'), then only 'ABC' search"," criteria is saved in the policy file.",""," (52) Alerts fail to synchronize after restarting"," Domain Connector services Alerts fail to"," synchronize after restarting Domain Connector"," services. This issue occurs while Domain Connector"," is offline, alerts are cleared from Remote Domain"," Manager, are not cleared from Enterprise Manager.",""," (53) CIs Fail to Add in Service Discovery. The CIs"," are not added in the Service Discovery when you add"," a new rule to Service Discovery.",""," (54) SOI components configuration files and memory"," management. By default when the custom config file"," is disabled in SOI components configuration files,"," the custom config file uses the default minimum"," memory and crashes the SOI components after the"," installation.",""," PREINSTALL STEP : NO",""," POSTINSTALL STEP : NO",""," USE APPLYPTF TOOL : NO",""," USE APPLYPTF-64BIT : NO",""," MASTER IMAGE PATCH : NO",""," PREREQS: None",""," MPREREQS: None",""," COREQS: None",""," MCOREQS: None",""," SUPERSEDED: SO07936_____________"," SO07439_____________ SO07205_____________"," SO06789_____________ SO06441_____________"," SO05887_____________ SO05073_____________"," SO04711_____________ SO04025_____________","","HYPER: NO","","DISTRIBUTION CODE: A (A=Available, I=Internal)","","PROBLEM RESOLUTION: Follow the instructions below:","This fix Supersedes the following :","SO07936 SO07439 SO07205 SO06789 SO06441 SO05887 SO05073 SO04711 SO04025","","=====================================================================","","Applicable Install Types","------------------------","","This PTF must be applied to the following:","",""," * CA Service Operations Insight Manager"," * CA Service Operations Insight UI Server"," * CA SOI Connector-Only System (If applicable)"," These are systems with Catalyst 2.5 connectors running"," in CA SOI Integration Services. The patch is not"," applicable to CA Catalyst 3.x containers or connectors.","","=====================================================================","","Installation Instructions",""," This section describes the installation instructions for the dec","pack patch.","","Install Patch","1. This fix requires CA Service Operations Insight 4.2.","a. If CA SOI is installed on a cluster, apply the patch to the","currently active node, then move the resources to the remaining nodes","and apply the patch to each node while it is active. The patch","installer stops any active CA SOI service while the patch is applied,","but it recommends stopping all CA SOI services first, apply the","patch, then restart services in this order:","b. CA SOI Application Server (Manager) and UCF Broker","c. UI server and Store Indexer","Integration Services and Event Management","2. Extract dec pack.exe from dec pack .zip.","3. Execute dec pack.exe.","4. Follow the on-screen instructions to complete the installation.","5.Do not select the option to restart services, if any of the","post-install steps are to be performed.","","","","Install Patch","","1. This fix requires CA Service Operations Insight 4.2",""," If SOI is installed on a cluster, apply the patch to the"," currently active node, then move the resources to the remaining"," nodes and apply the patch to each node while it is active.",""," The patch installer will stop any active SOI service while the"," patch is applied, but it is recommended to stop all SOI services"," first, apply the patch, then restart services in this order:"," - CA SAM Application Server (Manager) and UCF Broker"," - UI server and Store Indexer"," - Integration Services and Event Management","","2. Extract 'SO09444.exe' from SO09444.zip","","","3. Execute SO09444.exe.","","4. Follow the on screen instructions to complete the installation."," If you want to implement any of the options discussed in the"," post-install steps below, choose not to restart SOI services"," during the pre-install interview and add the options before"," starting the services.","","Post-Install Steps for Applying to an Install","---------------------------------------------------------------","Follow these steps:","1.Close Operation Console and open again.","2.Launch the Java Control Panel from Windows.","3.Click the General tab.","4.Click Settings, Delete Files.","5.Click View, right-click CA Service Operations Insight Console, and","click Delete.","","Note: If you have a client that is connected to multiple CA SOI","servers, right-click CA Service Operations Insight and click Show","JNLP File. You can then identify the server that each entry comes","from.","","6.For EITransform Logfile Storage Issue (01085685), follow these","steps on the High Availability environment:","","a.Copy log4j.xml from installation package to the shared drive (\\CA\\SOI\\resources).","","b.Create a copy of log4j.xml and rename it to log4j_IFW.xml in \\CA\\SOI\\resources.","c.Rename eitransform.log to eitransform_IFW.log which is present in","the log4j_IFW.xml folder.","Notes:","The shared drive (\\CA\\SOI\\resources) must","contain log4j.xml and log4j_IFW.xml folders.","Log4j.xml on the physical drive is used by SOI-Application service,","UCF Broker and MQ services at the start of the processes.","Log4j.xml on the shared drive is used by SOI-EventManager.","log4j_IFW.xml on the shared drive is used by SOI-IntegrationServices.","","7.For the additional CIs functionality, follows these steps:","","a.Run registryloader.bat located in \\CA\\SOI\\\\tomcat\\registry/ folder.","","b.Restart CA SOI Manager service.","","","---------------------------------------------------------------","Patch Backout instructions","---------------------------------------------------------------","","1. Execute \\Patches\\Uninstall_SOIPatch_SO09444\\Uninstall_SO09444.exe","","from the command line, or by double-clicking the file in an","Explorer Window.","","2. Follow the on screen instructions to complete the uninstallation.","","3. Back out the newer files in the patch from the JAVA cache on"," UI client systems:"," - Launch the Java Control Panel from Windows."," - Click the General Tab."," - Perform either of the following tasks:"," a) Click Settings then click Delete Files."," b) Click View then right-click CA Service Operations Insight"," Console and choose Delete."," Note: If you have a client connected to multiple CA SOI"," servers, right-click CA Service Operations Insight and choose"," Show JNLP File. You can then identify the server that each"," entry comes from.","","=====================================================================","","","","","PRODUCT(S) AFFECTED: NONE","","DOWNLOAD INFORMATION:","---------------------","NODE: ftp.ca.com","PATH: /CAproducts/SAM/nt/GA/SO09444","FILES: SO09444.E98 SO09444.zip","","UPDATED ROUTINES:","---------------\""],"authorized":true}}}]

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