July 30th, 2025

To:         Symantec Privileged Access Management Customers

From:     The Symantec Privileged Access Management Product Team

Subject:  End of Sale and Support Announcement for PAM Management Console (Add-on Module)

Broadcom is continually working to improve it's software and services to best meet the needs of our customers. To focus our development efforts and to help our customer base achieve their strategic business initiatives, we are investing our resources in new technology and software and will be discontinuing technical support on the following add-on modules:

• PAM Management Console (Azure) Appliance
• PAM Management Console AMI Appliance
• PAM Management Console for Hardware Appliance
• PAM Management Console OVA Appliance

The PAM Management Console was used for administering large cluster deployments and upgrades of PAM.  This end of support will enable us to focus our development efforts on new and enhanced capabilities within the core product, Symantec Privileged Access Manager, which includes improvements to the deployment and upgrade experience.

In accordance with the terms and conditions, guidelines, and parameters of Broadcom’s support program, documented in the Broadcom Support Maintenance Policy Handbook, please consider this email your written notification of PAM Management Console (all appliances). This notification means PAM Management Console will no longer be enhanced and maintenance and technical support will be discontinued effective January 31st 2027.  After January 31st, 2027, Broadcom will continue to make self-service support available until the end of your current maintenance term.

If you have any questions regarding the support schedule, please contact Symantec Privileged Access Manager Broadcom Support at Broadcom Support Online (https://support.broadcom.com/), your local Broadcom Account Manager, Customer Success Manager or Broadcom Customer Care online at https://www.broadcom.com/support/software/contact where you can submit an online request using the Customer Care web form: https://ca-broadcom.wolkenservicedesk.com/web-form?_ga=2.205828371.1432263889.1590607313-713014253.1588711301.  You can also call Broadcom Customer Care at +1-800-225-5224 in North America or see https://www.broadcom.com/support/software/contact for the local number in your country.

Your success is very important to us, and we look forward to continuing our successful partnership with you.