Backend Systems Maintenance Impacts to the Broadcom Support Portal

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03 June 2024

21 April 2023

Please be advised that we will be performing maintenance on our backend systems between Saturday June 15th, 5AM PT - Saturday June 15th, 7PM PT which will impact various elements on the Support Portal.

Reference the below list for additional details: 

License Key Downloads

  • When attempting to download license keys, end-users will receive an error message
  • LMP/ALP Keys can be manually created by contacting Customer Care 

Network Protection Symantec License Key Downloads

  • Network Protection products can download licenses and perform add-ons via the appliance directly
  • Network Protection products cannot perform upgrades or swaps 

Broadcom Assist Portal

  • Users will be unable to download Brocade Storage Networking software during this time

Portfolio License Agreements (PLA) 

  • When attempting to subscribe to PLA products, end-users will receive an error message

Entitlement Contract Details

  • When clicking the Contract Details button from the My Entitlements Portal, end-users will receive an error message

User Registration

  • End users attempting to gain additional site ID access will not have that reflected under My Entitlements or Case Management until after the maintenance is completed

Thank you for your patience while we work to improve our backend systems during this downtime.