In pursuit of “One Broadcom” vision and to better serve diverse Broadcom customer base, Broadcom is consolidating various case management platforms across all of product divisions to Wolkensoft.
This implies all current case management systems including ServiceNow will retire and transition to Wolkensoft. Go-live date for Wolkensoft is planned for Monday, March 29th, 2021.
All current user accounts, active projects, and product cases will be migrated to the new system.
No action is needed by users except after go-live, users will land on Wolkensoft based case management platform with enhanced features and graphical user interface.
Training material will be available upon logging in to the new system.
In case of questions, please contact your respective account FAE, FSE or divisional representative.
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